Privacy Policy

Effective Date

Databrain Solutions Ltd (“we,” “us,” or “our”) respects the privacy of individuals and is committed to protecting personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our services.

1. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, company name, and job title.
• Business Information: Details related to your company’s use of our services, such as business processes and systems.
• Technical Information: IP address, browser type, operating system, and other technical details collected when you access our website or use our services.
• Usage Data: Information about how you use our services, including logs of your activity on our platforms.
• Payment Information: Billing details and payment records when services are purchased from Databrain Solutions.

2. How We Use Your Data

We process personal data for the following purposes:

• Service Delivery: To provide and maintain the services requested by you, including Workflow Automation, Bespoke Programming, AI solutions, and Web Hosting services.
• Client Support: To offer technical support and respond to inquiries.
• Improvement and Development: To analyse usage data to improve our services, develop new features, and enhance user experience.
• Marketing: To send promotional materials, newsletters, and service‑related updates if you have opted in to receive such communications.
• Compliance: To comply with legal obligations and ensure the proper functioning of our business, such as invoicing and record‑keeping.

3. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases for processing personal data:

• Contractual Necessity: Processing necessary to fulfil our contractual obligations to you.
• Legitimate Interest: Processing based on our legitimate interest in operating and improving our services.
• Consent: Where applicable, we process personal data based on your consent (e.g., for direct marketing).
• Legal Obligations: Processing required to comply with legal obligations (e.g., tax and regulatory reporting).

4. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Personal data related to contracts or invoicing will be kept for a period required by law (e.g., for tax purposes). Other data, such as account or technical information, will be deleted or anonymised after a reasonable period of inactivity, unless otherwise required by law.

5. Data Sharing

We may share your personal data with third parties in the following circumstances:

• Service Providers: We may engage trusted third‑party service providers (e.g., hosting providers, payment processors) to assist in delivering our services. These providers are contractually bound to process personal data only as necessary and in compliance with data protection laws.
• Legal Requirements: We may disclose personal data if required to do so by law or in response to valid legal requests (e.g., from government authorities or law enforcement agencies).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to a third party involved in the transaction.

6. Data Security

Databrain Solutions takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse. These measures include, but are not limited to, encryption, secure servers, and access control.

7. Your Rights Under GDPR

Under the GDPR, you have certain rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data, subject to certain exceptions.
• Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You may request the transfer of your data to another controller in a structured, commonly used, and machine‑readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or other purposes based on legitimate interests.
• Right to Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at info@datanrain.solutions or call 0333 772 3456.

8. International Data Transfers

If personal data is transferred outside of the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to collect technical and usage data from our website. Cookies help us understand how you use our services and provide a better user experience. You can control your cookie preferences through your browser settings.

10. Updates to this Privacy Policy

Databrain Solutions may update this Privacy Policy from time to time. When we make changes, we will notify you by updating the Effective Date at the top of this policy. We encourage you to review this policy periodically to stay informed of how we protect your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: